How Companies Can Measure Their Current Staffing Providers

Vendor Performance & Accountability

Once it is determined that a position need to be outsourced, vendors need to be held accountable to maintain their status as an approved vendor.   Metrics can be implemented to ascertain a eminent activity level.   Taking into account there is an investment of time and resources that occur before a hire, vendors should be measured on pre-hire, on boarding and post-hire metrics. 

Measuring Criteria

How many requisitions has the vendor been awarded?
How many submissions for each requisition has the vendor provided?
How many resources have been interviewed for each requisition awarded?
How many times has vendor double-submitted a candidate?
Specifically, has the agency submitted the candidate after they have been presented by another vendor or the candidate submitted themselves directly?
How prepared was the vendors candidates during interviews?
How many resources have been hired by the resource?
What is the average tenure of the vendors’ resources?
How has the vendors hired resources performed?
What are the vendors’ fees? 
What are the vendors’ guarantees?
How many 90-Day Exits (candidates resign or back outs)
How many no-shows (for phone screens or face to face interviews)

Prime Vendor

Outsourcing certain or significant hiring to a Prime Vendor may enable you to appoint one vendor to manage the entire human capital process.    

Outsourcing the entire process can relieve you from having to maintain staff dedicated to vendor management. A prime vendor assumes responsibility for managing all hiring done with any agency and allows a company to ratchet up their hiring capability at will without the cost of internal staff.

 

Don W. Gee

Talent Strategy Manager

Escendent

Dgee@Escendent.com